It’s about you thriving in the center of the action - managing the moment and coaching your team with confidence.
It’s about you loving a good checklist AND a spontaneous challenge.
It’s about you showing up with a purpose - because you know great service, safety, and culture don’t happen by accident.
And it’s about you believing in people - mentoring, coaching, and helping them find a grow within their sweet spot.
Because at Propel, our Operations Managers set the tone and pace for the entire team.
✅ The Mission You’ll Own
We’re on a mission to become the best swim school in the country—and that only happens when our day-to-day operations run smoothly, safely, and in alignment with our core values. As an Operations Manager, you’ll wear a lot of hats—but your two biggest are shift leader and team coach.
You’ll be on deck. In the pool. With your people. With our customers. Every single week.
You’ll solve problems, spot wins, coach for growth, and make sure every shift delivers a world-class experience for families - and a supportive one for staff.
✅ What Your Week Looks Like
This is a full-time leadership role (30–40 hours/week) with a flexible but intentional schedule:
- 2–3 shifts/week (10–15 hrs) as Manager on Duty: lead the deck team, coach staff, troubleshoot live challenges, and deliver operational excellence.
- 2–3 shifts/week (10–15 hrs) working as a Swim Instructor or Deck Supervisor (for those starting with more swim experience): especially early on, you’ll stay hands-on and connected to the team’s core work.
- Admin & leadership time (10–15 hrs): scheduling, overseeing training plans, doing coaching check-ins, and participating in operational meetings.
You'll need to be available for 1 weekend morning and 3–4 weekday afternoon/evening shifts, and on-call for the full day that you are the Manager On Duty to handle shift coverage and callouts.
✅ What You’ll Do
Shift Leadership & Safety
- Act as the face of Propel during Manager on Duty shifts, building relationships with staff, swimmers, and customers.
- Support Deck Supervisors and Instructors in hitting their shift goals.
- Run huddles, resolve staff and customer issues, oversee safety, and respond to emergencies.
Team Coaching & Development
- Lead, manage, and coach Swim Instructors, Deck Supervisors, Trainers, Cleaning Team Members, and Trainees.
- Conduct regular check-ins, quarterly conversations, and real-time feedback.
- Celebrate staff wins and build culture through our OneTeam360 system and daily recognition.
Scheduling & Communication
- Manage schedule changes and staff availability via Homebase.
- Serve as the “on-call” scheduler during Manager On Duty days to ensure full shift coverage.
- Communicate updates clearly with the team and Sales & Service team via Trello and in person.
- Ensure every shift is covered and staff are set up for success.
Training & Growth
- Coordinate initial and ongoing training plans.
- Match trainees with the right trainers and track progress.
- Identify high-potential staff for future leadership roles.
Pool Area & Facility Ops
- Lead cleaning team and monitor pool area safety and readiness.
- Ensure certifications stay current.
- Respond to any facility, cleanliness, or equipment issues.
In-Water Leadership
- Teach lessons 2-4 times/week (especially in early months).
- Stay connected to our mission and model hands-on, team-first leadership.
- Be ready to jump in - literally! - when coverage is needed.